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My Work

user experience design

I have a decade of UX design experience spanning web applications, enterprise and consumer websites, responsive and mobile, in-store kiosks and Facebook games. Using information architecture to bring clarity to complex processes is my jam. My design principles are collaboration, clarity, and working lean and fast. I communicate designs with whatever makes sense for the need, whether that's whiteboarding, early concept sketches, diagramming user flows, or interactive, testable Axure prototypes.

As the manager LiquidPlanner's design team, I was responsible for every level of the product's UX, from producing high-quality design solutions to shaping the product roadmap. LiquidPlanner is a complex web application with many layers of business rules and processes, which is the type of challenge I thrive on.

To see a case study of how I simplified a complex workflow, and also simplified a busy UI at the same time, please contact me for the password.

 

ux program development

As LiquidPlanner's UX Program Manager I worked closely with the Product team to not just transform the product, but transform the company into a user-driven culture. I implemented a user research program to understand our users' problems, validate solutions, and socialize our learnings throughout the organization.

I'm a strong believer in getting the whole team involved in research and design (stakeholders, developers and all). We work together better when can visualize abstract concepts by working with physical artifacts like sketches and post-its. I've used these wildly successful tactics to facilitate team design jams, stakeholder workshops, product prioritization exercises and more. The output of this might be a strategic roadmap or usability test findings, but the outcome always yields a solid next step in building a robust user experience.

To learn how I created a successful UX program at LiquidPlanner, please contact me for the password.

 

One of many cross-functional sketchstorming workshops that I've facilitated. Here, we reviewed the user research & the design problem, sketched out ideas for solutions, shared our solutions with the larger group & agreed on a general direction.

 
 

USER RESEARCH

I'm a seasoned user researcher. I believe in picking the right tool for the job, fast and early validation, and defining a clear research objective. To learn about user behavior, I use anything I can get my hands on, from contextual inquiry to Google Analytics to Treejack. I've got plenty of fancy lab tests under my belt, but experience has shown that qualitative research with actionable results is what gets the job done. 

As the user research coordinator for ITHAKA's suite of scholarly products, I planned and executed a hundred qualitative and quantitative studies. We knew everything from scholarly research strategies to what kind of burrito they wanted for dinner. When JSTOR decided to expand its offerings to include e-books, we had to understand what researchers needed from e-books - fast.

 

DESIGN STRATEGY

Rick Steves has a decade-long legacy of award-winning multimedia content, which turned out to be a blessing and a curse when it came time for a redesign. How do you fit a tremendous amount of rich content and rich ideas into a realistic re-platforming budget, all while ensuring that the execution is future-proof? By building a strong foundation of content strategy.

  CASE STUDY: RICK STEVES    ▸    

CASE STUDY: RICK STEVES